Warranty Terms /

mdi Warranty Policy

A. PERIOD: The limited warranty period of mdi products would be as follows:

Microfiltration Products:
1
a. Non Sterile Products: 5 years from the month of manufacturing as indicated by the product Lot No.
b. Presterilized Products: ETO Sterilized: 3 years from the date of sterilization, as indicated on the product package.
Gamma Sterilized: 2 years from the date of sterilization, as indicated on the product package.
Immunodiagnostic Products
2. a. Membranes: 1 year from the date of slitting, as indicated on the Certificate of Quality.
b. Membrane Laminates: 6 months from the date of manufacture as indicated by the certificate of Quality.
Machines and Equipments
3. a. SS Easyprinter Printing Device 1 year from the date of shipment as indicated on the invoice.
b. SS Programmable Reagent Dispenser 1 year from the date of shipment as indicated on the invoice.
c. SS Programmable Strip Cutter 1 year from the date of shipment as indicated on the invoice.
d. mdi FilterCheck 1 year from the date of shipment as indicated on the invoice.
e. mdi Steripump 1 year from the date of shipment as indicated on the invoice.
f. mdi Biostar 1 year from the date of shipment as indicated on the invoice.
g. mdi Steridisc Dispenser 1 year from the date of shipment as indicated on the invoice.

B. BENEFICIARY:

  • The warranty extends only to the Original (First) Purchaser (Customer) of the product, subject to its use under specified conditions, for specified purpose, and by a trained person.
  • The warranty is not assignable or transferable to any other user/3rd party.
  • If the product has been mishandled, misused, improperly stored resulting in exposure to moisture/dampness, temperature or other such environmental conditions (beyond permissible limits), Acts of God, spillage of other materials, the warranty will stand void.
  • The warranty shall not be applicable if customer did not approach mdi about the reported defect or problem during the period specified in ā€˜Aā€™ above.

C. TERMS and CONDITIONS:

  • To avail the warranty coverage/benefits, the Consumer must inform mdi about the problem or defect experienced.
  • mdi will investigate the matter to ascertain the cause. mdi may ask for the sample of the defective material for investigation/testing.
  • The customer must produce the evidence of material traceability to help mdi ascertain actual age of the defective material.
  • In case the investigation reveals the cause of problem is assignable to mdi product, the customer will get warranty benefit.
  • The extent of warranty benefit shall be upto the value of the defective material supplied. No consequential damages are covered under warranty.
  • The warranty benefit, if eligible, shall be offered in the form of replacement of the full or a part of the materiel found defective, as per ā€˜eā€™ above.
  • The defective material returned to mdi shall be the property of mdi.
  • The replaced material will be warranted for the balance of the original warranty period
  • All disputes are subject to the jurisdiction of the Courts of Ambala, India only.

D. Timings:

  • Working Days: Monday to Saturday
  • Time: 9.00 AM to 6.00 PM, IST
  • Email: info@mdimembrane.com
  • Website: www.mdimembrane.com